What kind of idiot writes about the future? Well, we’ve tried to. So we must be idiots.
I haven’t written a ‘paper’ for as long as I can remember. But it was a good, disciplined (of sorts), exercise and made me think a lot about how successful we’d been with developing the Compass Lounge at the National Maritime Museum. Co-writing the paper (with Fiona) for the Museums and the Web conference has helped to formalise those thoughts. I think we are doing the right things, and we’ll be making them better over the next 12 months. What I hope is we get the chance to really understand how to make them better; working with visitors more, genuinely understanding why some things are failing, without the panic that the future has already moved on and we got it wrong.